Once your order has been placed online, you will receive an automatic email immediately confirming your order. This is your receipt and should be retained for your records, in our effort to save trees we do not include an invoice in your order. This email will contain an order number at the top a detailed list of your order as well as the billing details as provided by the purchaser. Shipping is not included on this invoice. An additional invoice for the outstanding amount will be sent to you. Please check it over for accuracy and notify us at once if you notice any discrepancies. If you do not receive this email, contact us ASAP. Your email address may have been typed incorrectly or this email may have been filter by a SPAM blocker set on your email program. Hotmail, Yahoo and MSN will routinely block emails as SPAM.
Shipping is not included in your order. Due to the nature of the equipment, a shipping estimate will be sent to the customer once the order has been completed. The customer will be given 3 options to select from.
Once the customer has selected their option, an updated invoice will be sent which will detail the chosen delivery cost.
We always strive to ship orders in a timely manner and quicker than the times indicated. In-stock orders are processed and shipped within 4 business days of payment being received (does not include Saturday, Sundays or South African holidays). If you notice any discrepancies on your order form, please contact us immediately to prevent any delays in receiving your order.
Please note that Satin Ribbons require a lead time of 10 working days.
We always try our best to ensure that your package arrives within the stipulated delivery times or sooner. Of course, there are some things that are beyond our control like weather, delivery errors, courier services & supplier delays. Regardless of the reason for the delay, we will do our best to help you as best we can and endeavor to inform you as soon as we know of any impending delays.
Please notify moveworklove upon placing your order, of any specific delivery times or instructions (within regular office hours / business days / delivery times and areas). Should the courier service not be able to complete a delivery at the address specified by the purchaser, either due to an incorrect delivery address or unavailability of purchaser or assigned persons to accept the parcel, within regular delivery times, moveworklove may at its discretion charge the purchaser a delivery fee (equal to or lower than our standard delivery charges) for the subsequent delivery of the package.